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Now on Amazon CloudWatch Omni: collaborative AI-powered observability for your applications
Amazon CloudWatch now offers CloudWatch Omni, an AI-powered observability experience for the applications and AI agents you run together. You reach Omni through a dedicated URL for your organization and sign in with the identities you already manage, so working in Omni does not require access to the AWS Management Console. Omni is built on OpenTelemetry: the telemetry you already send to CloudWatch appears in Omni with nothing to reconfigure, and any other workload you instrument with OpenTelemetry sends its telemetry to an OpenTelemetry Protocol (OTLP) endpoint.
CloudWatch Omni offers both agent observability and application observability in a single experience. In our companion post, we introduced the agent observability capabilities of Omni for generative AI and agentic workloads. In this post, we present the application observability experience.
Engineering teams spend a significant portion of their observability time maintaining dashboards, tuning thresholds, and switching between tools to piece together what happened during an incident. When an issue crosses team boundaries, context gets lost in Slack threads and screenshots rather than flowing naturally to the next engineer. CloudWatch Omni changes this by organizing observability around your applications rather than individual signals, and bringing your whole team into the same workspace.
CloudWatch Omni addresses three problems that engineering teams told us they face today.
One collaborative experience for your whole team. Every engineer accesses CloudWatch Omni through a single URL with enterprise SSO (via IAM Identity Center, supporting Okta, EntraID, and other providers). No AWS Console access is required. SREs, developers, database engineers, and managers share the same data and investigation context. When an investigation escalates, the next person joins the same session with full context already in front of them.
The system adapts as your applications evolve. CloudWatch Omni discovers your services, maps dependencies, and adjusts alarms automatically. Instead of manually curating dashboards and tuning thresholds, you declare what matters (availability targets, latency budgets, error rate thresholds) and Omni adapts as your system changes. When you deploy new services, Omni updates the application topology automatically.
AI-powered investigation with Amazon DevOps Agent. Amazon DevOps Agent participates alongside your team in investigation sessions, correlating signals and suggesting next steps. The agent works from the same telemetry your engineers see, so its suggestions are grounded in the actual state of your application. It identifies correlated events across services, traces root cause paths through your dependency graph, and maintains investigation history for post-incident review.
When something breaks, CloudWatch Omni opens an investigation session pre-loaded with context. Here is a typical incident workflow:
An alarm fires on elevated error rates in your checkout service. Omni opens a session showing the service topology, correlated signals (a deployment 10 minutes earlier, increased latency from a downstream payment API), and DevOps Agent’s initial analysis.
Your on-call SRE confirms the deployment correlation, pulls in the trace view to identify failing endpoints, and checks if the payment API latency correlates with a capacity limit.
The SRE escalates to the payments team. The payments engineer joins the same session and sees everything found so far, plus DevOps Agent’s correlation with a configuration change in the payment provider’s API gateway. They identify the root cause and roll back.
Amazon CloudWatch now offers CloudWatch Omni, an AI-powered observability experience for the applications and AI agents you run together. You reach Omni through a dedicated URL for your organization and sign in with the identities you already manage, so working in Omni does not require access to the AWS Management Console. Omni is built on OpenTelemetry: the telemetry you already send to CloudWatch appears in Omni with nothing to reconfigure, and any other workload you instrument with OpenTelemetry sends its telemetry to an OpenTelemetry Protocol (OTLP) endpoint.
CloudWatch Omni offers both agent observability and application observability in a single experience. In our companion post, we introduced the agent observability capabilities of Omni for generative AI and agentic workloads. In this post, we present the application observability experience.
Engineering teams spend a significant portion of their observability time maintaining dashboards, tuning thresholds, and switching between tools to piece together what happened during an incident. When an issue crosses team boundaries, context gets lost in Slack threads and screenshots rather than flowing naturally to the next engineer. CloudWatch Omni changes this by organizing observability around your applications rather than individual signals, and bringing your whole team into the same workspace.
CloudWatch Omni addresses three problems that engineering teams told us they face today.
One collaborative experience for your whole team. Every engineer accesses CloudWatch Omni through a single URL with enterprise SSO (via IAM Identity Center, supporting Okta, EntraID, and other providers). No AWS Console access is required. SREs, developers, database engineers, and managers share the same data and investigation context. When an investigation escalates, the next person joins the same session with full context already in front of them.
The system adapts as your applications evolve. CloudWatch Omni discovers your services, maps dependencies, and adjusts alarms automatically. Instead of manually curating dashboards and tuning thresholds, you declare what matters (availability targets, latency budgets, error rate thresholds) and Omni adapts as your system changes. When you deploy new services, Omni updates the application topology automatically.
AI-powered investigation with Amazon DevOps Agent. Amazon DevOps Agent participates alongside your team in investigation sessions, correlating signals and suggesting next steps. The agent works from the same telemetry your engineers see, so its suggestions are grounded in the actual state of your application. It identifies correlated events across services, traces root cause paths through your dependency graph, and maintains investigation history for post-incident review.
When something breaks, CloudWatch Omni opens an investigation session pre-loaded with context. Here is a typical incident workflow:
An alarm fires on elevated error rates in your checkout service. Omni opens a session showing the service topology, correlated signals (a deployment 10 minutes earlier, increased latency from a downstream payment API), and DevOps Agent’s initial analysis.
Your on-call SRE confirms the deployment correlation, pulls in the trace view to identify failing endpoints, and checks if the payment API latency correlates with a capacity limit.
The SRE escalates to the payments team. The payments engineer joins the same session and sees everything found so far, plus DevOps Agent’s correlation with a configuration change in the payment provider’s API gateway. They identify the root cause and roll back.